After almost 2 hours of waiting to see a doctor (despite the fact the computer said there was only 1 patient ahead of me) and calling customer support 3x because their computer system wasn't working, we finally arranged to skip the video and the doctor would call me. The doctor then told me she couldn't help me, I had to see a specialist. I explained I've dealt with 3 other family doctors for this minimal health issue over the past 7 years and they have never referred me to a specialist. She again told me I had to talk to a specialist (I later addressed it with my family doctor). I have tried using LiveHealth about 5 times in the past because my work insurance is much cheaper to use with them than an in person doctor. I'm not satisfied with any of my appointments. Multiple times their system had technical difficulties (such as not being able to process my insurance or let me login, despite the fact I had used their system in the past). They usually have repetitive things they make me fill out that should already be in their system. 1 of my appointments I needed a medication refilled and evidently their policy is they only give 1 refill, then you have to see your primary care doctor to get the rest of the year refilled - what's the point of having them refill it if I have to make another appointment with my primary care doctor. I also had an appointment where I spent a lot of time researching which doctor I wanted, I entered their waiting room which they then have you fill out all these questions (that you've already answered previously) and by the time I finished answering all the questions the doctor logged off and I had to start all over with choosing a new doctor (and AGAIN answering all the same questions). Another time I had chosen what doctor I wanted and was aware that I was about 3rd in line to see them, I entered the waiting room and answered all their questions, by the time I was done answering the questions I was like 7th in line to see this doctor. At least at my most recent appt they've shorted their questions. They previously also gave you the option to have an overview of your appointment sent to your primary care doctor, which I checked to have done - but it was never sent to my primary care doctor. I then called LiveHealth to ask it to be sent to my primary care doctor and they said they couldn't.
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