Christina M George treated me so rudely that it has provoked mental anguish and my quality of life to go down over this last month. From the start her camera was off and was showing her impatience’s by cutting my sentences off short. Then told me they don’t offer referrals after I had called and got a confirmation from someone on their help line I could. Lady made me cry from the attitude she was throwing despite telling her I was suffering. From anxiety and depression and that she shouldn’t speak to people that way because you don't know of someone is suffering or not.She inevitably hung up on me when I declined further service from her taising her voice, trying to talk over me again. She clearly lied on my exam notes saying I was upset they wouldn’t offer me service knowing if see them. I was so upset about being ridiculed about not knowing the difference between a referral and an order despite NUEMEROUS previous doctors stating the same and being told only 30 minutes ago I could request both a referral and order by the Live Health Online questions line. After my meeting with her, I immediately called the Live help online phone center still very upset. They said they’d call be back with “a level two customer service rep” and that was over a month ago. Michelle shouldn’t be a doctor since a wolverine has more consideration for others and Rachel who took my complaint request was ultimately a complete let down. Not to mention the first caller who claimed I could get a referral in the first place. This service feels like a complete scam to take an easy $60 to tell you they sky is blue. I get this service through Blue Cross and they make it incredibly hard to see any doctor and this is supposed to be my convenient way to get help. But Ive decided to ignore my worsening physical issues just to avoid spending any more money on Blue Cross until I can change insurance companies. It’s better than another quack doctor. Edit on June 25th: I wanted to add, that after that experience immediately I called Live Health Online and asked to make a complaint.I got a ticket number and everything. They never called, emailed or even attempted to communicate with me at all about my complaint after following the necessary channels. I wanted to add that after seeing the pathetic apology comment they left in this review. How about actually responding to comapint tickets instead of telling me to email you guys again. That’s the kind of redundant treatment to expect from Anthem. Anthem and Live Health online are truly two horrible companies and have negatively impacted my quality of life and have caused me GREAT distress. They have opened my eyes to how horrible our healthcare system treats us. $300 charged for an office that told me they took my insurance to poke my knee and to tell me the obvious. And $10 appointment with the quack Christina, just to be ridiculed. That’s what to expect from Anthem and Live Health Online.
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