I've honestly NEVER had a more terrible experience! I had to reschedule my visit 4 times bc of their new platform, Sydney, not connecting me correctly. Then they charged me full price for the appt. instead of charging my insurance company and last but not least, the doctor has yet to follow through on writing me the note I need for work after we spoke for an hour and she stated that I'd have the document within 24 hours. It's been a week now and I have yet to see it. Also, their customer service has no authority to really help patients and only "escalate" your problem to someone else who never actually calls you back like they say they're going too. I will NEVER use them again.
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