I had a good experience with app and service in 2023, however have run into some trouble in 2024. I was charged full price for my first visit in jan (visit is supposed to be $0). It didn't go through my insurance ,even though my insurance is saved in the app. I called next day and got a case created for the refund. It's been 2 weeks and I still haven't received a refund. I've called support a few times. They are very friendly, but it seems like they are under staffed.
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