First off there are some great providers on this app. However, since their update in Jan 2024 the app has been complete crap. My first 2 visits I got a message I wouldn’t be billed until insurance was billed. However, instead I was billed immediately after the visit despite a $0 co-pay. 2.5 weeks later and I still don’t have a refund despite calling and starting a case the next day. They have nice customer service people but they don’t seem to be able to actually do anything to help. So disappointing.
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