I had the same experience as previous posters. My provider set up a follow-up appt for Jan 7th regarding meds she prescribed for my neuropathy. I logged in and saw that the entire app had changed and I had to re-enter all my info. Then i was told “you are connected” and to wait for “participants”, which was odd. I waited for over an hour and a half but meanwhile called the number for customer service. I was told no one was coming to my appt and I’d have to make another appt. Ok, i did that and after 30 minutes a doctor appeared and asked what he could do for me. I explained what happened and he said he would contact my provider and ended the session. Obviously he never contacted my provider because i wasn’t contacted. My scripts need to be refilled and i have no way of contacting my provider, who i really liked. The list of doctors is gone, my messages are gone and i have to find another telehealth service as i won’t be using LiveHealth again.
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