Terrible! Their new and improved website is absolutely worse in every way. There's no way to precheck my mic and cam before connecting with my therapist. My therapist couldn't hear me and I could not find the problem. This happened twice. Control has been taken away from the user. I can't get the help I need. When I called to get assistance with the mic problem, the representative said he can't help me either, because control has been taken away from reps too. Useless.
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