I have not been able to access my provider since December. Their customer service goes nowhere. Their tech support is absolutely useless. They don't respond to any emails or any cases. If you call customer service to try and get help you'll be on the phone for hours with no resolution. They'll apologize to you and give you a case number and that's about it. Their app hasn't worked since the 28th of December and they make no effort to rectify it for patients to access their providers. They deleted all of my information including my messages from my provider. When I finally got those back I wasn't able to schedule with my provider. I had to call in to schedule with my provider but then the app doesn't work to be able to actually see my provider. I have missed two scheduled appointments and had one other canceled by them because they can't get their own app to work. They offer you no assistance through tech support. Their email that they provide for assistance goes nowhere. Every time I call in they claim to escalate my case, I currently have eight cases open waiting for anybody to respond.
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