So get this.... During the COVID-19 crisis... LiveHealth Online, who is one of the telemedicine providers that people are supposed to use during this COVID-19 thing.... called me just now, on a case from DECEMBER 2019.Their rationale for calling was, "We promised to call you back, and wanted to let you know that the QA team determined that the doctor did not meet our standard of care, so you won't be charged for the visit."OHHHRREEEAALLLY! Well um, thanks for calling me FOUR MONTHS AFTER I RAISED THE ISSUE AND WAS SHUT DOWN AND BANNED BY YOUR STAFF......WHEN I MESSAGED THEM ON FACEBOOK ASKING FOR HELP.............. to let me know that the visit that my insurance tells me is supposed to be at no charge to me, will be at no charge to me.Kind of a waste of time when you should be helping your CURRENT patients, during a global pandemic, don't ya think? Hmm?!Back in December, I ended up going to my REAL doctor, who does a lot better job, at St Vincent's Primary Care, because, these knuckleheads can't even answer the phone - for a TELEMEDICINE company. Even the doc in a box here locally does better.IF I were to get infected by COVID-19, and it took you 4 months to call me back, I'd have been tryin to answer my cell phone from my CASKET. I'd be all bones, waiting for you to get on the phones!Thank you, but no thanks. You showed me how ineffective telemedicine is, with Anthem Blue Cross being ignorant of what their contract vendor is doing...Oh, you ARE Blue Cross? Well that doesn't make it any better, now does it?! At least with a contractor, you'd be able to blame some other organization.LOL Git off my phone.
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