Wow so 3 days here total back and forth. Waiting room total over 3 days 9 hours. Customer service hold time over 3 days 4 hours. I am unable to go to an urgent care in person due to having “flu like symptoms” however I do not have covid-19 symptoms. Insurance carrier suggests I be seen through LiveHealth online. Waited 4 hours for the first physician, 33 in front, next in line kicked out, provider logged off. Waited 2.5 hours on 2nd physician, she prescribed tamiflu which takes five days to complete, I asked for a sick note from work and she advised she will provide sick note to be off over the weekend and return on Monday. 24 hours later no visit notes no sick note. Called customer service, on hold for almost 2 hours and they literally had to reach out to her to ask to complete notes and provide sick note. Doc then states that she’s only providing sick note for ONE day. That’s the day I had the visit. Called customer service AGAIN, another 1.5 hold, who reached out to the physician who then changed the note to half day on Wednesday and full day Thursday. We didn’t speak until 9pm Wednesday, I don’t need a sick note for a day of work I’ve already completed. Physician is refusing to provide sick note but ok prescribing tamiflu after speaking with me for 3 minutes. Called customer service AGAIN demanding the dr provide me with the sick note that she originally claimed she would give. Customer service offers a coupon code for a free visit to see another provider to get a sick note for the extra day of work that was missed. My insurance covers the visit in full so the coupon code means nothing to me AND I STILL DONT HAVE A SICK NOTE. Tamiflu seems to be working but I am not 100%. With covid-19 going around I can’t go back to work like this and risk getting anyone sick. Yet I’m having to wait on yet ANOTHER physician to see me. Waiting here now as i type for 2 hours and next in line and I get transferred to another physician who then stated 1 in front of me then disconnects. WTFFFF!!!! Now on hold with customer service AGAIN. Still no sick note, still haven’t been seen by a physician. 3 day process and still no resolve. Ive never wanted to go to a hospital so much before in my life. These people are overwhelmed and in turn paying patients are getting the run around. LIVEHEALTH BE ACCOUNTABLE AND ACTUALLY HELP US....
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