Right now the US is in the midst of the Covid-19 outbreak. I don't have COVID-19, I have a sinus infection. Problem is I have asthma and I am petrified of going out. So I found the LiveHealth online a great option. This morning at 10am I used the app and got myself in line with an online doctor. I opted for the phone call instead of the video chat. I was 33rd in line to be "seen" by that doctor. That doctor however logged out of the system shortly after . When I tried to get back in the que, I kept recieving error messages that I was already on a call.So I continued to wait. I began getting nervous that when she left that I got knocked out of line. So I tried calling the customer service number.The customer service number was out of order. When I called I continued to get an error message. I called my health care provider who agreed that there was an issue . After 30 minutes on the phone with my insurance carrier, I had a new number to try.I called the number and recieved a busy signal the first 10 times I tried calling. On the 11th time I was able to get through. This was at about 3pm. I waited on hold for an hour just to talk to someone. When I did, she was very kind and empathetic. She agreed that when the doctor left it kicked me out but I was stuck. So she very kindly helped me get set up with a doctor. She told me not to close the app and to leave it open while I wait. I was number 27 in line. I waited until 8:30pm when I was 2nd in line, when this doctor left and I was kicked out again. This time I was able to find a new doctor, but I was now pushed to 19th in line. I was upset and frustrated. I began a new wait, and made it all the way to "you are the next patient", I was on that screen from 11:30-1:00am. When I logged out because of exhaustion. The doctor I was "next to see" had logged out previously.Overall I think the idea of this system is great. It is a safe way for people to be seen and receive healthcare without venturing out and exposing themselves or others to illnesses. However, if doctors have to leave- which I completely understand, patients shouldn't have to wait over and over and over again.Also, while waiting there were multiple times I noticed the number of people in the que continued to rise. For example I'd be 9th in line and then the next time I'd look I'd be 12th. Final stats-15hrs on the phone, 3 doctors left me and kicked me out, I still have not been seen. This process has wasted an entire day. And I still have not been seen. I understand that there is a lot going on right now, and that healthcare workers are overwhelmed and stressed beyond their normal limits, I have waited multiple times and I have been patient and understanding.
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