I signed up for an appointment where it stated that there was one patient in line in front of me. All I need is a prescription for an inhaler. I get a call 40 minutes later and it says that the provider has cancelled my appointment and to stay on the line for assistance. I stay on the line like a fool for an hour after which a rude CSR gets on the line and tells me my appointment was cancelled because I made the appointment for myself under my husbands’ online account. I ask her why it gives the option to make an appointment for “you or someone else” and she says that it doesn’t matter I need my own account. Again, like a fool I take her word for it and I make my own account. I go through the steps again and get in line behind 14 others for an appointment. Three (3) hours later I receive the same “the provider has cancelled your appointment, stay on the line for assistance” call that I got when I tried this the first time. What a mess. This time I’m not dumb enough to stay on the line. Now here I am 5 hours after I started this mess and I still can’t breathe. Still need an inhaler. Thank you live health for wasting my time. Useless POS company. Hate healthcare in this country, wish I could use Teladoc instead.
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