I'm going to try to summarize as briefly as possible in a step by step of my experience:-Downloaded app, opened, entered all info, and picked a doctor.-Once you select, asks you a bunch of questions that you should just fill out before selecting a doctor. Went from a 1 person wait to a 3 person wait.-Waited 3 people and had a popup asking for my phone # again. Entered it, stuck just going back to the phone number field. After trying multiple times, I had to close out and start over.-Chose same doctor again (lowest # of people waiting), answered questions again, waited for 4 people ahead, told at the end of the wait that the doctor was no longer seeing patients and it automatically put me in line with another doctor who I didn't select. Waited for another 3 people ahead, told at the end of the wait that the doctor was no longer seeing patients. This is now over an hour of doing all the right things on my end.-Chose a new doctor, 1 person ahead, waited and got into a session. She spoke to me, spoke to my daughter, and was professional. Unfortunately, because she had an ear infection within the last month, she informed me it was their policy that they couldn't prescribe antibiotics and it would have to go through an in-person doctor. While I understand the policy, had I KNOWN it was a policy before I signed up, I would not have proceeded with the session to be told to give my child Tylenol for the fever and a Claritin for the runny nose.I accept in this Coronavirus crazy world, the waits are probably a little longer. I didn't mind the wait. It was the repeated and unnecessary waits. The doctors should be able to say, "please do not accept more patients in the waiting room as I am finishing up." To let people wait for nothing is a waste of my time. I could have gone to the local e clinic and been in and out in half the time. I was avoiding it because I was alone with my two children, one being an infant, and thought I could get done what I needed to get done.Anyway, all of this begs the question; what is the point of this actual service? Aside from Mental Health discussions, I don't really understand why I would use this service again?
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