First time contacting a therapist in 2021 via LiveHealth, everything went smoothly. The second time in 2023 the therapist-Williams, never showed for the visit but wrote a diagnosis and summary. I notified Anthem the visit never took place. The third time, 2026, the therapist-Rader, didn't show. I called the customer service number to notify someone I was in the session, but the therapist wasn't, only be told by the rep that the therapist sometimes joins the appointments 15 to 30 minutes late, suggesting I should stay in the meeting because it's better for the therapist to cancel instead of me. The rep ended up taking a claim so that I can get clarity as to why the therapist never showed. Smh.
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