I purchased a Larq purevis2 and am within the 1 year warranty period. I’m experiencing a defect with the cap of my water bottle where, the button lights up orange instead of blue and is not activating the UV purification cycle. I’ve reached out to Larq through their email Chanel and received an auto reply that I needed to register my bottle’s serial # before filing a warranty claim. The website won’t let me even register the bottle because when I try to enter my bottle’s serial number into the field, it states “Please enter valid serial number.” I’ve emailed Larq screenshots of the website showing the inability to register the product with a photo of the serial number of the bottle and have received no reply. This has been the most frustrating customer service experience I’ve had for any product. Think long and hard before purchasing a $130+ water bottle from Larq, because in my experience it has been impossible to get assistance when an issue arises. They also don’t have a phone number which raises its own set of red flags. All I can say is think long and hard before purchasing a Larq product.
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A self-cleaning water bottle that'll help you reach your hydration goal. Neutralizes up to 99.9999%* of harmful, odor-causing bacteria using UV-C light.
