I ordered a product from Livemoor to start on some new product development. Unfortunately when the package arrived the paper packaging was torn. I decanted the good Into an appropriate jar. The documentation and paper packaging did not give any useful information about the product, such as batch number or best before date. Furthermore, I went back to the website to get the MSDS and CoA information and could not find anything relating to the goods. I subsequently emailed the company to request all this information and have received no response. I also tried to contact them via the telephone several times , no response.I am unable to return the goods as the original packaging is a mess and I’m unable to use this item in any new product development as I am unable to get the necessary paperwork required. Very disappointed with the customer service and the product documentation. I’ve not tried the product as this would be a further waste without the appropriate paperwork required. I will have to find an alternative supplier.
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Please note this profile is not approved by LiveMoor. It’s here because Trustpilot created it so they can try to force businesses to pay to manage negative reviews. We have nearly 300 reviews on Trustpilot, 90% are 5 Star - but we have a rating of 2.5 - how does that make sense? We have thousands of reviews on our website which give a much more rounded view of our business. Of course we value feedback both positive and negative - it’s a chance to learn, but Trustpilot weights negative reviews more heavily and does not allow control of inaccurate or unfair reviews. Please keep this in mind when viewing our profile here.
LiveMoor supply a huge range of products for home and garden at the best possible prices. We value customer service above all and we do our absolute best to give our customers the service they desire and deserve.
Today's world is a one of convenience. Everyone wants everything, at any time, everywhere. We live busy lives and time is a valuable commodity – it’s the one thing we would all like more of. We believe in making time for the things that matter: for family, for friends, for the things we truly love. We value quality over quantity, inspiration over aspiration, and creativity over conformity. For us, quality time is time well spent.
We also believe that together we can all help to make the world a better place. We want to help make a difference through the things we make, the materials we source, and the community we create. That’s why we only supply sustainably sourced products and use low impact packaging wherever possible. If you’ve bought anything from LiveMoor and taken the time to make something you love, then you’ve contributed to our cause. Now is the time to craft your own future.
Founded in 2014, and situated in a beautiful area on the southern edge of Dartmoor National Park in Devon - hence the name LiveMoor, we wanted to provide crafters with high quality, affordable arts & craft materials.
Whether you craft for fun or professionally, whatever your motivation, as a LiveMoor customer, you expect the highest quality of products at the best possible prices, backed up by a large dose of good old-fashioned customer service. And that's exactly what we strive to deliver.See more
