Placed and order for 20kg of Wax on 8th December, the Wax was in stock on the website. After not receiving our order (#175603 incase you read this Livemoor) , We phoned numerous times and got no answer. We emailed and finally received a response on the 17th December Saying "Thank you for Pre-ordering your Wax" It should be in stock week commencing 5th of January." Caroline offered a refund if this was too long to wait. We Did not "pre order" The Wax as it was in stock, and they took our Cash. This was too long to wait for delivery so kindly asked for the refund via email. . We are still waiting for the refund today over 5 weeks since ordering. We have made Numerous phone calls to Livemoor and sent further emails asking for the refund.. But received no correspondence in return whatsoever. I understand you had a Christmas break and I understand you are a small business.. I get that. But guess what.. We are also a small business, and we are £140 out of pocket with no product recieved from you. I await your email or 'response' on here and more importantly, our Money back. ASAP. Update:Refund finally received but only after leaving a review on here. And as for your response below.. for the record, our order was not a preorder as you claim. It was in stock, and still showing in stock online 9 days after ordering as I screenshot your Web page. Please don't lie to try and cover your poor customer service.
Claim your business profile now and gain access to all features and respond to customer reviews.
Please note this profile is not approved by LiveMoor. It’s here because Trustpilot created it so they can try to force businesses to pay to manage negative reviews. We have nearly 300 reviews on Trustpilot, 90% are 5 Star - but we have a rating of 2.5 - how does that make sense? We have thousands of reviews on our website which give a much more rounded view of our business. Of course we value feedback both positive and negative - it’s a chance to learn, but Trustpilot weights negative reviews more heavily and does not allow control of inaccurate or unfair reviews. Please keep this in mind when viewing our profile here.
LiveMoor supply a huge range of products for home and garden at the best possible prices. We value customer service above all and we do our absolute best to give our customers the service they desire and deserve.
Today's world is a one of convenience. Everyone wants everything, at any time, everywhere. We live busy lives and time is a valuable commodity – it’s the one thing we would all like more of. We believe in making time for the things that matter: for family, for friends, for the things we truly love. We value quality over quantity, inspiration over aspiration, and creativity over conformity. For us, quality time is time well spent.
We also believe that together we can all help to make the world a better place. We want to help make a difference through the things we make, the materials we source, and the community we create. That’s why we only supply sustainably sourced products and use low impact packaging wherever possible. If you’ve bought anything from LiveMoor and taken the time to make something you love, then you’ve contributed to our cause. Now is the time to craft your own future.
Founded in 2014, and situated in a beautiful area on the southern edge of Dartmoor National Park in Devon - hence the name LiveMoor, we wanted to provide crafters with high quality, affordable arts & craft materials.
Whether you craft for fun or professionally, whatever your motivation, as a LiveMoor customer, you expect the highest quality of products at the best possible prices, backed up by a large dose of good old-fashioned customer service. And that's exactly what we strive to deliver.See more
