First, this Trustpilot review should not be titled, "Liveupdate Cyberlink." The company name is CyberLink and the website is cyberlink.comI puchased the annual subscription for the full Director Suite 365 ($99/year) for Windows because I need to edit both video and photos. Overall the software is pretty impressive and has a nice selection of ready-to-use features and functions that save you a lot of editing time, although it does have some limitations compared to the more popular (and more expensive) brands used for professional-level editing. The big red flag and reason for only 2 stars is that their tech support is effectively nonexistent and only accessible by email, which is just unacceptable for a PAID subscription. The average response time is several DAYS or more, which of course sucks and does you no good at all if the technical error issue you're having or their lack instructional info stops a project in its tracks.Not only is email-only support obviously very inefficient and frustrating to effectively communicate, it's what you'd expect with a free product or service, NOT a paid one.Unless and until CyberLink ever starts to provide phone tech support for its paid products, I cannot recommend it.
Claim your business profile now and gain access to all features and respond to customer reviews.
CyberLink Corp. is a world leader and pioneer in offereing advanced digital video and audio software applications to provide integrated solutions for the upcoming Digital Home and Next Generation DVDs.
