I've used Livi in place of a physical doctors appointment twice now and both were very positive experiences.The App is simple to set up. A photo ID and selfie may be needed for validation, but the App talks you through how to do this, should it be required.The doctors I have been put in touch with were friendly, professional and had access to my medical records online.In both cases I have needed follow up "face to face" appointments - there are clearly things that video cannot do, for example where a physical exam or tests are required, but being able to refer the surgery telephone receptionist to my Livi call made the process of getting follow up appointments considerably smoother.The NHS is obviously under considerable pressure. It's our duty to help in any way we can, and making video appointments is a simple, effective way of doing this. I wouldn't hesitate to use it again in future.One minor criticism; it only works from 'phone or tablet. It would be great to also use it from a video conference enabled PC, but I appreciate that this would only be of interest to a subset of potential users.
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Livi is a video GP service that gives you access to same-day GP appointments, from home work or on the go. With Livi, you can get medical advice, prescriptions and referrals to further services quickly. Prescriptions are delivered to your chosen pharmacy - usually within 2 hours. Livi is available to everyone in the UK and is available free on the NHS to nearly 5 million patients.See more
