I was advised to use Livi by my GP surgery, who were unable to offer me an appointment. Booking an appointment through the app was easy, but unfortunately nothing else was! My appointment was scheduled for 13:50, but after waiting over an hour I was sent a message saying that due to a ‘service gap’ no GP would be available until 16:00 and I would then have to be placed in a queue. I finally received a call at 17:10 but the GP cancelled the call within two minutes due to their connection being so poor. I then spent over 45 minutes on hold to Livi‘s helpline being told they‘re a ‘bit busy’ - so am I! Really poor service all round and this shouldn’t be promoted as an alternative to seeing your own GP.
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Livi is a video GP service that gives you access to same-day GP appointments, from home work or on the go. With Livi, you can get medical advice, prescriptions and referrals to further services quickly. Prescriptions are delivered to your chosen pharmacy - usually within 2 hours. Livi is available to everyone in the UK and is available free on the NHS to nearly 5 million patients.See more
