My delivery included a rusty table, and upon further inspection, the sofa had rusty parts as well. I reached out to inform them and was told that moisture and humidity can cause this issue with outdoor furniture, and they suggested using a soft brush to remove the rust. They initially offered a £40 refund, which after 13 emails back and forth and my request for a return and refund, was increased to £80. I am currently waiting for the courier to arrange a pickup. Without a garage, the item is now boxed and exposed to rain for collection. I hope that damage from moisture and humidity won't affect my full refund.
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