The quality of the products is outstanding and the staff is very pleasant. However, it's disappointing that there is no flexibility on pricing. We have furnished most of our home with their items, and after spending over $4000 on a new couch, one would expect complimentary delivery. It's frustrating that they don't even consider waiving the delivery fee or offering a discount for loyal customers, especially since sales are rarely available on the higher-quality pieces.
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