This is totally unacceptable! They claim to offer 24/7 support, but I never receive replies. I have been repeatedly locked out of my account, which I accessed through this service. When I try to log back in, I am offered various shared accounts that do not grant me access to the software I paid for. The last email I received was about some internal changes, and I had to confirm my details again. This is highly unprofessional and frustrating, as I depend on functioning software. I regret not reading reviews beforehand and will pay extra for a direct license in the future.
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