Given trying to make support listen and help
2 weeks ago I rang up to get a letter sent to to my new address but I’m still waiting as it now seems they haven’t done so , it makes me sick and really angry that the support team won’t do a single thing right so I can get my account back
I can’t get to their hub near me as I have to look after an elderly person I am fed up with my time wasted as I’ve been spending months to do a simple thing by them at Lloyds Bank
Tickets have gone unanswered and now it is getting beyond a joke as I am trying to get my account back
Did a ticket demanding to get this sorted by the end of this week but nothing so basically it just shows how lloyds bank don’t care to help respectfully and professionally
It’s obvious when I call all I get is lie after lie with them trying to help EVERY TIME
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Update to your response
I did get case manager Involved even they wouldn’t budge I spent weeks after weeks trying to get my account back but you know what why should Lloyds Bank care about other peoples difficulties if you weren’t naive to close the bank in my town this would not be happening and also your hub? Pointless as i can’t get to it as I have to look after an elderly person
So all I will say is check out this issue number if you read this again mr lloyds bank 13259519
Lloyds bank needs to be more practical and help those who are suffering and guess what I am downgrading the points to 1 star as your words are useless to me and I bet the financial ombudsman will take your side as thsts nkt gonna help me get me get my account back is it ? No it’s not so basically i can’t get to my 4k because lloyds are so behind the times but as you would rather put put security over helping then I’m at a loss so I’m blaming your management your supports staff let along your disrespect for making this happen to me so get hold of Charlene Mullen or the board of directors and make it more possible to get my account back
So basically you are remaining on 1 star as I know I will be losing my money due to lloyds bank disrespect
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