Review Time
TWO FACED LIARS WHO HELP COMPANIES LIKE VODAPHONE TO SCAM PEOPLE FOR BACKHANDERS ! I CANNOT COMPLAIN OR STOP REGULAR PAYMENTS TO VODAPHONE AS LLOYDS WILL NOT ALLOW THIS ! THIS IS THEFT OF MONIES FROM MY ACCOUNT WHICH IS MY PENSION, I DO NOT USE VODAPHONE YET I CANNOT STOP THE BANK PAYMENTS
After a years worth of car insurance with Lloyds they sent through a renewal quote. The quote was a large increase despite no claims or any changes. The same insurance was also available on their website with the same details for significantly less. So I declined the renewal and pointed out this less than satisfactory offer. On the day of renewal I have my new insurance in place. However, despite specifically rejecting the Lloyds renewal, they have auto renewed.
I am now 50min into trying to contact them to ensure the policy is cancelled. Wish me luck!
Just want to say a huge thank you to Kam☺️ so patient with me im not good with technology and Kam helped with everything!! I will be back to see you with any more problems.
Warm & welcoming branch full of lovely smiles from staff
Stratford upon Avon ❤️
I approached the reception desk at the Bedford branch high street and Cheryl was exceptional at empathetically responding and dealing with my query. She was confident and caring given my circumstances.
As on my last review I said I was updating my insurance and very quickly Lloyds bank contacted me . Katie s was very helpful with discussing my new updated insurance . Thanks again 🌟🌟🌟🌟🌟
The very last thing that you want to hear when you come back from a holiday is the sound of water thundering down from your loft…. Especially if it’s a dark January night and you are the wrong side of 75😩 However, I say a prayer of thanks every day that we were insured by Lloyds. Karen Shaw , our claims representative, soon appeared on the scene and from the moment that we met her she inspired confidence. She is the consummate professional and was SO supportive throughout the 13 months that we were in temporary accommodation whilst our home was restored. She was an excellent representative for Lloyds insurance throughout the whole experience! 😊claim number 500549057
I had a pleasent communication with Tarek this morning, very informable, it was quick and easy to interact and to resolve my bank login details. And to resolve my issues with credit score by opening a saving account.
Thankyou so much you help and service Tarek.
I signed up to Lloyds Business bank after my previous bank let me down. I was told of the service charges they applied to the account, it is £8.50 per month, which is fine. You get additionally charged for things like paying cash in etc, which wasn't great but it is minimal with my business anyway, so I went ahead and signed up. For the first 12 months there are not service charges. After that they began to charge me.
Every single month the charge gets higher and higher. This month, February, they have charged me £54. There is no invoice to be found, no breakdown of what is included in these service charges and I am going through a complaint procedure to try to discover what is going on.
The level of service I have received is worth nothing at all. I often have to queue for 30-60 minutes in the branch to pay in some cash because they often only have one person on the cash desk. The app in general is awful, it logs you out after about 30 seconds, customer service is extremely slow and I get bombarded with sales messages whenever I log on to the app.
All in all, I regret changing my business bank to Lloyds and I am going to be leaving them ASAP.
As a warning to everyone they charge:
£8.50 monthly account fee.
£1.80 per direct debit.
£1.70 for credits paid in at the bank.
£2.20 for internet and phone banking.
Given trying to make support listen and help
2 weeks ago I rang up to get a letter sent to to my new address but I’m still waiting as it now seems they haven’t done so , it makes me sick and really angry that the support team won’t do a single thing right so I can get my account back
I can’t get to their hub near me as I have to look after an elderly person I am fed up with my time wasted as I’ve been spending months to do a simple thing by them at Lloyds Bank
Tickets have gone unanswered and now it is getting beyond a joke as I am trying to get my account back
Did a ticket demanding to get this sorted by the end of this week but nothing so basically it just shows how lloyds bank don’t care to help respectfully and professionally
It’s obvious when I call all I get is lie after lie with them trying to help EVERY TIME
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Update to your response
I did get case manager Involved even they wouldn’t budge I spent weeks after weeks trying to get my account back but you know what why should Lloyds Bank care about other peoples difficulties if you weren’t naive to close the bank in my town this would not be happening and also your hub? Pointless as i can’t get to it as I have to look after an elderly person
So all I will say is check out this issue number if you read this again mr lloyds bank 13259519
Lloyds bank needs to be more practical and help those who are suffering and guess what I am downgrading the points to 1 star as your words are useless to me and I bet the financial ombudsman will take your side as thsts nkt gonna help me get me get my account back is it ? No it’s not so basically i can’t get to my 4k because lloyds are so behind the times but as you would rather put put security over helping then I’m at a loss so I’m blaming your management your supports staff let along your disrespect for making this happen to me so get hold of Charlene Mullen or the board of directors and make it more possible to get my account back
So basically you are remaining on 1 star as I know I will be losing my money due to lloyds bank disrespect
Chris B at the Worthing branch was great ! Very helpful, friendly and knowledgeable. He answered all my questions and helped guide me through setting up my account. I was very pleased with the experience.
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