The very last thing that you want to hear when you come back from a holiday is the sound of water thundering down from your loft…. Especially if it’s a dark January night and you are the wrong side of 75😩 However, I say a prayer of thanks every day that we were insured by Lloyds. Karen Shaw , our claims representative, soon appeared on the scene and from the moment that we met her she inspired confidence. She is the consummate professional and was SO supportive throughout the 13 months that we were in temporary accommodation whilst our home was restored. She was an excellent representative for Lloyds insurance throughout the whole experience! 😊claim number 500549057
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