Like many other reviews I’m sorry to say the experience is very negative. Having banked with Lloyds for the last couple of years both as a business customer and a private customer they’ve been rather hostile.
When we did the use switch service they made countless errors on my personal details, even the wrong date of birth.
When we’ve had service issues, the cool centre has been generally very hostile and not interested. Recently my parcel account was closed as it was regarded as business purchases for a house renovation.
We had a warning letter and spoke to the office and validated that we would be doing six months of building works. A few months later, they send the second hostile letter and close the account.
Despite another phone call to explain we already have a business account, they wouldn’t have it.
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Lloyds Banking Group plc is a provider of financial services to individual and business customers in the United Kingdom. The Company's main business activities are retail and commercial banking, general insurance, and long-term savings, protection and ...
