*WARNING: BUYER BEWARE*As a motor dealer, I frequently purchase vehicles from auctions. I've also bought several cars from Lloyd's. Typically, I don't inspect cheaper purchases, relying on most auctions' honest condition reports or at-least adequate photos.However, Lloyd's has ‘Seemingly’ been consistently unreliable and dishonest. *DO NOT BUY FROM THIS COMPANY WITHOUT FIRST INSPECTING THOROUGHLY*.My recent purchase (03/10/2024) exemplifies these concerns. I opted for delivery, which became the first headache. The vehicle arrived two weeks later (18/10/2024) with:- Smashed windscreen- Significant hail damage to roof and minor damage to other panelsAdditional issues:- Multiple engine problems- Major parts missing/bypassed in engine bayNone were listed.Any reputable company/dealer would have condemned this vehicle to salvage, yet Lloyd's offered it to public with a description of only dirty interior and some paint fade for 3x what it’s worth, Seemingly knowing they have left out a-lot of important details.Lloyd's customer service was inadequate & unprofessional when there was mention of issues:- I was bounced between multiple departments and contacts (3 phone numbers, emails)- They claimed the hail damage was noted during their book in inspection, yet failed to disclose this information in the listing.- Lloyd's refused to take responsibility for any of the damages and repeatedly denied claims, hiding behind company policies despite initially agreeing to at-least assess the damage.As someone with extensive experience in the automotive industry, I find Lloyd's conduct unacceptable, regulators and consumers need to demand higher standards. Big companies that consistently behave like this need to be held accountable."While occasional listing errors & missing underlying issues/conditions are expected and understandable, Lloyd's is ‘Seemingly’ repetitively Omitting vital information & there hesitance to take any responsibility suggests a systemic lack of attention to detail and a disregard for transparency."*RECOMMENDATIONS*• Prepare for thousands in additional repair's if purchasing solely off Lloyds representation.• Inspect vehicles thoroughly before purchasing.• Consider taking a qualified third party• organise transportation with a reliable company*Most importantly*• Seriously Consider reputable alternatives (Pickles, City Auction, Carlins). - These companies provide consistently honest & reliable condition reports, They also respond promptly if any issues arise from misrepresentation.Anyone with similar experiences with Lloyd’s please feel free to reach out with supporting information.Regards,Rhys0493487940*DISCLAIMER*The views and experiences expressed in this review are entirely my own based of personal experience/opinion and may not reflect the experiences of others."
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