I am writing to express my significant concerns regarding my recent visit to your Thornton Heath pharmacy located at CR7 7HQ. As a loyal customer for over two decades, I was deeply disappointed by the service I received today. My experience was particularly distressing due to feeling overlooked, as two other customers were served before me, and the unavailability of one of my essential medications.The previous pharmacist, who recently retired, consistently provided exceptional service, fostering a welcoming environment and recognizing customers personally. In stark contrast, the current staff exhibited a noticeable lack of professional demeanor and customer service etiquette. Their engagement in personal conversations about prior employment, while seemingly disregarding my presence, was perceived as both impolite and disrespectful. This experience has unfortunately led me to consider seeking pharmaceutical services elsewhere.
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