Review Time
I ordered an item from Lloyds Pharmacy,
After 2 days in transit it ended up stuck at my local delivery depot for a further 3 days with no update or attempt to send it out for delivery.
I contacted lloyds pharmacy customer service only to ask if they could find out what's going on by contacting the courier to see if the item had got lost or when it would be sent out for delivery.
but instead of checking with the courier, they issued a refund and arranged for the parcel to be returned to them (even though it was at my local delivery depot near by) then they added that they couldn’t send a replacement for recalling the item back as there was no more stock.
However, the website at this same time showed the item still had multiple stock left.
This meant I needed to place another order for the same item.
So currently I have 2 withdrawals out of my bank for this item until the refund goes through!
& My original items is now in transit going all the way back to them, while its replacement is in transit coming from them!
It could have been so much easier if they just checked with the courier if they actually had the item or if it was lost,
or if they simply sent out a replacement instead of refunding the payment when they arranged for the item to be returned to them, just for me to pay them again
They also could have replied to my email
But still nothing after a day and a half later!
Really frustrating experience
And poor customer help/service
Seemed like they didn't bother try and instead took the easy quick option of taking the item back and refunding it instead.
I ordered an item from Lloyds Pharmacy,After 2 days in transit it ended up stuck at my local delivery depot for a further 3 days with no update or attempt to send it out for delivery.I contacted lloyds pharmacy customer service only to ask if they could find out what's going on by contacting the courier to see if the item had got lost or when it would be sent out for delivery. but instead of checking with the courier, they issued a refund and arranged for the parcel to be returned to them (even though it was at my local delivery depot near by) then they added that they couldn’t send a replacement for recalling the item back as there was no more stock.However, the website at this same time showed the item still had multiple stock left. This meant I needed to place another order for the same item.So currently I have 2 withdrawals out of my bank for this item until the refund goes through!& My original items is now in transit going all the way back to them, while its replacement is in transit coming from them! It could have been so much easier if they just checked with the courier if they actually had the item or if it was lost, or if they simply sent out a replacement instead of refunding the payment when they arranged for the item to be returned to them, just for me to pay them againThey also could have replied to my emailBut still nothing after a day and a half later! Really frustrating experience And poor customer help/service Seemed like they didn't bother try and instead took the easy quick option of taking the item back and refunding it instead.
Do not buy from this terrible company purchased some powdered milk for my son only for it to be delivered to the wrong address! These cowboy sent me the location of the incorrect address it was sent at which was on the other street and expected me to go & look for it myself! I refused as its bot myjob for one and i could not make sense of the image they has sent! They have now stopped responding soi have to go through my bank fora resolution!
I am writing to express my significant concerns regarding my recent visit to your Thornton Heath pharmacy located at CR7 7HQ. As a loyal customer for over two decades, I was deeply disappointed by the service I received today. My experience was particularly distressing due to feeling overlooked, as two other customers were served before me, and the unavailability of one of my essential medications.The previous pharmacist, who recently retired, consistently provided exceptional service, fostering a welcoming environment and recognizing customers personally. In stark contrast, the current staff exhibited a noticeable lack of professional demeanor and customer service etiquette. Their engagement in personal conversations about prior employment, while seemingly disregarding my presence, was perceived as both impolite and disrespectful. This experience has unfortunately led me to consider seeking pharmaceutical services elsewhere.
Received my package but one item was missing. Have contacted them 3 times and twice the postmaster said couldnt deliver wrong email even though I was told to send it to that address. So 3rd time I replied to the support email and have heard nothing for 5 days. No phone number or info how to escalate the complaint. Customer service non existent.
I purchased a weight loss injectable pen from Lloyds pharmacy named wegovy I used the pen once and the next Time the pen didn't work I told them and was told it shouldn't have done that and this cost me around £70 so I changed it to mounjaro at the cost of £175 I was to keep it in the fridge my fridge is set on number 4 when I went to use it it looked a bit misty so I told them and was told to throw the pen away and my fridge must be faulty my fridge is new and has never had anything in the fridge that has frozen and they told me not to use it and there is nothing they can do about it unless I paid them another £175 for another pen I am only on a pention and can't do it, this company is a disgrace they didn't want to know they kept saying we have told you not to use it so this covers them from any blame i lost £245 they are not very pleasant to you I am over weight and I was desperate to lose some weight to stop the pain from my arthritis I am in my late 70 I would tell others to be careful whey buying off these people they are nice to you when you buy from them but if you have a problem they don't want to know I am going to take it further they won't take all that money from me without a fight and I will contact trust pilot to let people know when something positive comes up I will fight this to the end I am not letting them take my money from me they told me to throw it away without any proof it was frozen or condensation
Tried to place an order on Monday 23rd February for an electric toothbrush and it said payment failed please try another card, which I did and again it said payment failed please try. Upon checking my online banking the amount was infact pending for £36 the next day I contacted through online messages as Lloyds don’t deal with any online others over the phone other than prescriptions, they responded the with the amount should not leave your account as no order was created. The next day the amount had left my account so I contacted them again and another day for a response asking me for screenshots of my banking card numbers dates etc which I provided then another day for a response of it’s been passed onto accounts to be looked into. It should show still in your account within 7 days still but not that I would get a refund ! I then messaged again to say it’s not showing in my account as pending but has left my account and will I get a refund ?! 2 days on no response so looks like this isn’t getting resolved any time soon. Would try and purchase anything from this company because if the payment fails they can take the money from your account and your left sending messages which don’t get response or take days to respond to each 1 that you reply to them with but then you are left like me struggling to get your own money back and spending weeks sending messages to them
Unfortunately I was taken ill and short notice admitted to hospital without any of my usual medications. I called Lloyds at lunchtime on Friday and requested an emergency supply of my medications which are so specialised the hospital couldn’t obtain them. However on the phone Ertan organised a full supply of everything I needed which was delivered by courier to my hospital by 5pm that same day!! Amazing customer service and a life line for me. Couldn’t be happier with the outcome. Really fantastic. There was a risk that the courier might mess up despite Ertans careful business solution to get my meds delivered but this time the courier was spot on called me and I came down to reception to collect. Couldn’t recommend Lloyds Pharmacy and Ertan more.Just brilliant overall service.
-Created and account-Placed an order with them-They processed my payment-They sent me a message "Your request for a test kit has been approved"- 2 days later I get a notification from my bank that a refund is being processed- LLoyds then tell me they can't ship to my postcodeThey failed to provide something after their checkout page showed no warnings about my postcode *and* after they messaged me approving the order, leaving me in a position where I have to wait for up to a week for my refund to process before I can look elsewhere. If my postcode is somehow impossible to post to their checkout page that requires me giving my address should have flagged or at least warned me and they should have cancelled the order instead of approving it, starting to process then retroactively saying shipping is an issue
What they sent was not what I ordered nor what was advertised. When I pointed it out, they denied it. I provided proof and they just said oh we'll look into it. But I'm still out of pocket with a medication I didn't order or want.
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