Tried to place an order on Monday 23rd February for an electric toothbrush and it said payment failed please try another card, which I did and again it said payment failed please try. Upon checking my online banking the amount was infact pending for £36 the next day I contacted through online messages as Lloyds don’t deal with any online others over the phone other than prescriptions, they responded the with the amount should not leave your account as no order was created. The next day the amount had left my account so I contacted them again and another day for a response asking me for screenshots of my banking card numbers dates etc which I provided then another day for a response of it’s been passed onto accounts to be looked into. It should show still in your account within 7 days still but not that I would get a refund ! I then messaged again to say it’s not showing in my account as pending but has left my account and will I get a refund ?! 2 days on no response so looks like this isn’t getting resolved any time soon. Would try and purchase anything from this company because if the payment fails they can take the money from your account and your left sending messages which don’t get response or take days to respond to each 1 that you reply to them with but then you are left like me struggling to get your own money back and spending weeks sending messages to them
Claim your business profile now and gain access to all features and respond to customer reviews.
Here for you across the UK we offer high quality healthcare products, advice and services. We’re committed to your healthcare for life, and our vision is to be a great healthcare brand that’s focussed on our customers.
