Ordered som ready made formula as my baby is on prescription milk being premature. Ordered on the monday I clicked next day delivery £4.99 as needed it for a hospital appointment on the Thursday. Upon paying at checkout it said I was getting standard delivery which was £2.99. Which wouldn't arrive on time,i emailed company, they did get back to me quite quickly and sent me an invoice to pay an extra £2 to change it to next day delivery. I paid this and waited for delivery... it had not arrived by Wednesday, emailed them.. no reply... 8 days later still no delivery. Called company and to spoke to a gentlemen that said my order is paused as I had not paid the full fee.. I said what do you mean? He said for next day delivery the fee wasn't paid, i explained to him about the invoice that was sent to me that I had paid... he said its not paid. I checked my bank statement while on phone which showed two payments gone out for them including the extra £2 for next day delivery. He said well we haven't received it. Anyway I cancelled the order as it was now useless really as I wanted it for the appointment that had been and gone. Ive been refunded the money for the milk but not the extra £2 that had gone out my bank for the delivery. Won't be ordering again from them.
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