Ordered a repeat prescription would not allow me to change collection to delivery when paying for order on the app. Collection location only open working hours so made impossible to collect when did manage to collect order returned to sender called them to ask where prescription was, they told me there is no way to retrieve prescription or get refund. Also had no communication until I called them. So now have no prescription, need to request new prescription from doctors and almost out because of poor user experience. To say I’m disappointed is an understatement! It if can’t trust them with my order or communicate where my prescription is then I can’t trust them with my prescriptions.
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