Ordered a heart rate monitor from Lloyds online, which arrived with a 2 year garantee.During its gaurantee period it went faulty, so i e mailed Lloyds pharmacy and no reply forthcoming.So i have returned the heart rate monitor, along with receipt and returns form with all my details on and explaining the issues.I have proof of posting, which is dated 19th December 2023, still no communication or refund offered from Lloyds pharmacy.I have emailed them again to chase this issue up, will wait to see if this encourages any response.Since my reveiw above, Lloyds pharmacy has e mailed and stated that their e mail system was experiancing "technical isses" and could i e mail over proof of posting for returned item.I have done this on the 11th Janary 2024, and followed up with another e mail asking for an update. I have received nothing in return.This has been going on since last year, terrible customer service, they now have my returned item and not refunded me.Time to take out a small claim against Lloyds pharmacy, expected better from them and will certainly not be using them again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Here for you across the UK we offer high quality healthcare products, advice and services. We’re committed to your healthcare for life, and our vision is to be a great healthcare brand that’s focussed on our customers.
