Ordered medication to collect via the online doctor / Lloyds pharmacy. I attended the selected branch on several occasions to then collect the prescription but each time found no service member present to serve me (in standard working hours). On the last occasion I attended the branch had been closed entirely with no notification from Lloyds. I got in touch with Lloyds and requested a refund given that they closed my branch that I agreed to collect the medication from. They said to select another location to collect from instead, when I checked the closest branch was now a 90 minute round trip! When I said that was too far and again requested a refund they then said I could no longer be refunded as 6 months had passed. 6 months had passed whilst I spent time back and forth attempting to get back meds from them at the agreed branch. Long story short they stole £35 from me and supplied nothing. I will be returning my custom to Boots Pharmacy and strongly discourage anyone from trusting Lloyds - the worst customer service I have ever experienced. Very untrustworthy and quite frankly daylight robbery! They took the order and my payment, but then closed the branch/didn’t supply the medication and refuse to refund! Charlatans!
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