LloydsOnlinePharmacy- issues with safe packaging & deliveryI have been ordering Mounjaro from Lloyds for 12 months and have received good service from them and Evri for delivery - they are one of the most expensive, but I wanted their care and reputation whilst using a somewhat new and unknown product.The instructions for the Monjaro pen stress the product must be stored in the fridge. There's a long list of potential side effects, including pancreatitis, so I have followed Lily's instructions for the past year with care, including following forums on how to travel with Mounjaro, which ultimately seem to recommend take the dose before you travel to avoid the risk of travelling with your pen and it getting warm.I've just ordered my 13th pen with Lloyds (2.5mg at £154). They have changed delivery from Evri to Royal Mail and are now using pharmacy2u as their dispensing agent. My delivery arrived at room temperature when all prior pens had frozen/ semi-frozen packaging to keep the contents cool. The cool packs had previously contained a starchy liquid like wallpaper paste, but the package from pharmacy2u was clear water) and this difference may be why it thawed faster. Lloyds advised via email the change of service provider and assured customers the contents would remain cool for up to 48 hours. My pen was confirmed as dispatched on Monday 4th Aug, but warm with a completely thawed cool pack on arrival Tuesday 5th at 11am.As a result, based on Lily (Monjaro manufacturers) instructions, I do not feel this is safe to inject into my body. But Lloyds and pharmacy2u say it is and therefore will not issue a refund despite the packaging, product state and service now being different/ compromised compared to past deliveries (they will only issue a refund if the liquid in the pen is yellowed or cloudy). Why do they expect and consider it safe and reasonable that their word be taken over the licenced manufacturer of Mounjaro? Given this drug is injected, why would anyone take that risk, to be potentially told down the line this might be the cause of severe complications. They are totally refusing any accountability - refusing a refund and no offer to reissue the order, correctly. You get better customer service for buying an item of clothing on Amazon, than for this medical prescription - incredible and very disappointing.Lloyds current service via pharmacy2u no longer gives me the trust and assurance I expected, previously received, and need, to be able to confidently use this product. I will not be ordering from them in the future.Wanted to share this experience in case others had the same concerns.Update 15th Aug 2025 - LloydsPharmacy have emailed their customers today to advise of significant price increases from 1st September 2025 for Mounjaro from the manufacturer, Lilly. It is expected to be anything up to 170% increase; some doses are expected to increase to over £300 per pen. Lloyds will have to significantly raise their game, in delivery and most of all customer service, to resolve the above issues, if they are to give their customers assurance they are a trusted supplier of this product for customers.
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