Been brilliant for years, what a great service that you can just click on easy to use app and have it delivered through the door by Royal Mail. I don’t understand, by the way, other reviews that say Evri. Lloyds always seem to try their best to make sure package will physically go through letterbox. My meds come in a large square box from the manufacturer, but Lloyds take them out and place them in plain smaller long, thin ones instead. It means it comes though letterbox, I don’t have to struggle to get up and answer door. Delivery is usually quite quick and certainty faster than competitors. Also good system where you get notifications and reminders to order.However…. For the last 2 months I’ve repeatedly tried to order but Lloyds cancel each time by email saying there is an issue their end with their gp request system and that I should contact my gp. I don’t understand why they haven’t sorted this yet. I contacted my gp who thought I was stupid and didn’t understand what I was talking about. She said they couldn’t help and couldn’t dispense as only Lloyds could. Receptionist said if they did dispense and then Lloyds also then did then they’d be in alot of trouble, especially as my meds are controlled drugs. They told me to get in touch with Lloyds. I rang them and they said I should contact my gp!!!!!!!!After a lot of phone calls AND TIME (I had ran out of some meds), Lloyds said they did actually received the gp prescription confirmation (after they said they had cancelled my order cos their system couldn’t communicate with gp surgeries!!) and they sent it out to me. I was so confused and this is ridiculous that now I’m struggling yet again. Surely if there’s some sort of cyber attack or issue with the system they should say so publicly and contact people in advance. These are life saving medications, doesn’t anyone there have any empathy? I’m not using them anymore and going to a rival.
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