I use Lloyds online to prescribe weight loss injections. Their service is appalling. The only reason I am still with them is because stocks are low so suppliers prioritise their existing customers, not new ones. The Lloyds website keeps locking me out of my account and asking me to re-set my password, saying it's not recognised but then fails to send me the required email link to do so. My password never changes so I am unlikely to forget it. I think it just doesn't like me signing in from different IP addresses, sometimes abroad, which I have to do because I am overseas or away from home a lot and I sometimes have to order my next prescription while I am away, in order for it to arrive in time for my next dose once I am home. In spite of HAVING to pay £4.95 for next day delivery, my delivery is never next day. The Mounjaro is temperature critical. It is sent in an ice pack but this always arrives late, completely thawed and at room temperature due to sitting around for too long once dispatched. They do not respond AT ALL to my complaints about this. They refuse to prescribe the next pen until you have already used the last dose of your existing pen, which means turnaround times are very tight, especially when deliveries are so unreliable. This makes it difficult to keep on track with my treatment plan when I need to travel often with work or go on holiday. They will not deliver to an address other than my home. I understand why, but if they don't deliver on time this causes me huge headaches. I am tired of paying for an order that arrives after I have already left home and having to make my own arrangements at added expense to have it posted on to me by a relative. I am not even sure the pen is still good for use after being out of the fridge so long. My requests to order early to avoid this are usually ignored or denied. They seem incapable of grasping the difference between ordering too much or too frequently and simply ordering with irregular spacing on occasion. If I get one new pen a week or two early early then I will not order the next one for five or six weeks instead of the usual four. It's not rocket science yet they are so unwilling to cooperate with me on this. It's incredibly infantalising and frustrating. They are one of the most expensive providers and I really expect a better service. I've ended up missing doses and having gaps in my treatment and yet they have the cheek to send me messages querying the unacceptable 'frequency' of my orders, implying that I am trying to take more than one dose per week, which I have never done. One look at my ordering timeline from the beginning would tell them that I do not order or take excessive doses, but they can't be bothered to do the maths, instead preferring to continue to deny me early ordering and continuing to deliver late, inconveniencing me further. I am utterly sick of it.
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