Where to begin? When I placed my order, the checkout page reverted to a generic address far from mine. When I contacted customer support moments later, they told me there was nothing they could do and that I needed to reach out to the courier myself to fix it (despite it being their error). After much trouble correcting the address, I finally received my item via express shipping, but it was the wrong one. It’s been 14 days without a response from them. The negative reviews clearly reflect how poorly this company is run and how little they care about customer experience. I won't shop here again; there are much better options out there, and I regret not checking the reviews first. Update: It’s been 2 weeks since I reported the issue, and still no response. Yet the company can respond to public reviews within a day or two, which says a lot about their priorities.
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