Review Time
I made a purchase from the company on 11/06/2025, and the item was returned and accepted, with a promise of a forthcoming refund. Rather than processing it, the company cited internal website issues and claimed they couldn't refund through the original payment method. This reasoning does not justify holding onto customer funds. Now, over 7 months later, I still haven't received my refund. The customer service team seems uninterested in resolving the issue. This behavior is alarming and should be noted by anyone considering a purchase from this company.
Update after struggling with them for a month. I received only a partial refund. It feels like they took around 50 pounds without explanation. Terrible experience—please avoid. The hassle, rudeness, and dishonesty are not worth it.
Where to begin? When I placed my order, the checkout page reverted to a generic address far from mine. When I contacted customer support moments later, they told me there was nothing they could do and that I needed to reach out to the courier myself to fix it (despite it being their error). After much trouble correcting the address, I finally received my item via express shipping, but it was the wrong one. It’s been 14 days without a response from them. The negative reviews clearly reflect how poorly this company is run and how little they care about customer experience. I won't shop here again; there are much better options out there, and I regret not checking the reviews first. Update: It’s been 2 weeks since I reported the issue, and still no response. Yet the company can respond to public reviews within a day or two, which says a lot about their priorities.
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