i ordered a custom slab for valentine’s day as a pre ordering believing it was going to be sent out on the 6th february and i ordered on the 31st january, it came to the 12th February and i still hadn’t received my order and i had no details on where it was. i messaged the company 3 times and have sent out an email and still got no response. then i got a refund notification from them however still no communication on what happened with my product. the customer service is not very good as it would have been nice to receive a message back to explain what happened with the order as it was a valentines present
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