I recently purchased a floor cushion and bolster set. While I loved the appearance of the items, I was disappointed to find that the product does not function as shown on the company's website. The images depict the bolster as a stable backrest, but it cannot stand upright without being propped against a wall. This misrepresentation is misleading. I raised this issue with the service but waited 12 days for a response, during which I had to store large boxes. By the time I received a reply, the items had significantly dropped in price. The response I received was dismissive and failed to address the misleading imagery. I have always associated this company with thoughtful design and excellent service, so this experience was very disappointing. I hope they rectify this situation and improve their representation and customer service.
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