My experience has been chaotic from start to finish. Great service in-store, but due to a system change, our order was lost without notice until a week before delivery. After many issues with a loan sofa and the subsequent delivery of our expensive sofa—only to find it damaged—this has been a frustrating ordeal. We've had to wait weeks for repairs, yet the issues persisted. After a lengthy wait for a new sofa, it has finally arrived and seems to be okay. The delivery teams have been great, but my experience has been exhausting and filled with unfulfilled promises. I doubt I would use this service again due to the administrative hassle involved.
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