I’ve been wearing Loake boots for years, previously finding them to be very high quality and built to last. However, I bought a pair of Loake Newbury in black grain just 6 months ago. I look after my boots properly using good quality products to protect them. I noticed after a few weeks that the left boot had become discoloured and so arranged to return them to Loake for ‘assessment’. Apparently I was guilty of having worn them during the British winter and they had got wet (I’d hoped the boots would be more resilient). I struggle to see why one boot would become so discoloured and the other not. Anyway, I took up Loake’s offer to ‘spruce up’ my boots. I was also disappointed in the customer service operation which was slow and required a phone call prompt to get things moving. I will be buying my boots from other manufacturers in future.
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Since 1880, Loake Shoemakers has produced some of the world’s finest footwear from our Wood Street factory in Kettering, Northamptonshire. Family-owned since the very beginning, we are proud of our history and heritage as traditional shoemakers.
