The Items I received were dirty, marked, different shades and not as shown on the website.Customer service was very good when placing the order. And when issuing a refund for the returned items.I did however have to request additional refund for postage, which Customer Service granted as a goodwill gesture.I questioned via email why this was a goodwill gesture and not an automatic refund considering the unacceptable condition of the items, but received no response.I was disappointed that Loake permitted items in such unacceptable condition to be sold.This is a clear drop in quality from the Loake products I bought previously.
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Since 1880, Loake Shoemakers has produced some of the world’s finest footwear from our Wood Street factory in Kettering, Northamptonshire. Family-owned since the very beginning, we are proud of our history and heritage as traditional shoemakers.
