I am extremely disappointed with Charlotte Neil in your customer service team. She clearly has little product knowledge or understanding. It could have been a simple task of sending a replacement lace in the post. However she wanted the pair of shoes returned, when there was nothing wrong with them. This would unnecessarily cost Loake more in time and postage. I did not have time to wait for this ridiculous process, as I bought the shoes for my holiday.
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Since 1880, Loake Shoemakers has produced some of the world’s finest footwear from our Wood Street factory in Kettering, Northamptonshire. Family-owned since the very beginning, we are proud of our history and heritage as traditional shoemakers.
