Awful support and I felt ripped off for over $6,000 due to their misleading communications! I had been paying more than the minimum on my mortgage for months and submitted a request for a permanent reduction, but instead, they increased my mortgage balance by $5,000, then reduced it by the same amount, leaving my balance unchanged while I ended up with an arrears showing. Online support was unhelpful and provided contradictory information about my funds. Now I’ll have to escalate this to the financial services ombudsman. AVOID AVOID AVOID!
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