Appalling service and broadband, much slower than marketed. Broadband outage for 4 days (and counting) in first few months of contract alone. Unacceptable slowness in identifying an easily identifiable external line fault, and they failed to notify and dispatch engineers in a timely manner. Mas Movil engineers (who are the network owner, and therefore who Lobster rely on to carry out repairs) went to the wrong address, their report had an address that does not exist, despite us providing the full address and location pin, and the photo the engineer 'took' for his report looked like a Google Streetview screenshot - highy doubtful the engineer even went to the address. This has resulted in a further day's loss of broadband (needed for work) as Mas Movil, despite the issues being of their making, refused to send another engineer the same day. Lobster did not seem to know what was going on, we had to chase for updates, I had to correct erroneous information on my account three times. Despite long call waiting times, when you do get through to Lobster you can hear staff loudly chatting to each other in the background about their social lives (maybe they could answer some calls instead?) and I could also hear other call handlers repeating other customer's personal data out loud on calls. An absolute shambles of an operation. Formal complaints have been made to them and will also be escalating to regulators.
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