localiza.com

STAY AWAY!!!

STAY AWAY!!!! They REPOSSESSED our car in the MIDDLE of our rental, leaving us STRANDED!!Yes, you read that right. This company turned our vacation into a complete nightmare! We drove 3 hours to our hotel from the rental agency. We parked at reception. When we returned to the car, it would not start. Confused, we called the company to figure out the issue. It turns out the company REMOTELY LOCKED DOWN OUR CAR SO IT WOULD NOT START. Then, a man in plainclothes showed up and said he needed to TAKE OUR CAR! He also tried to take away our signed contract!!! It turns out there was some issue with my brother in laws credit score, so the agent should not have rented that level of car to him. However, they made no mention of this at the desk at the time of rental, all documents were presented as requested, and we had signed the contract and paid! So the solution they came up with was to take away our car, 3 hours away, stranding us!!! No amount of reasoning could get through to this absolutely moronic company. AND they KEPT THE CHARGE AND DEPOSIT!!! We had to get the police involved and they said this is not uncommon practice for this company, and they agreed with us that they had absolutely no right to repossess the vehicle! So please do yourself a favor and NEVER RENT FROM THIS HORRIBLE CROOKED SCAM OF A COMPANY!!!!Edit: now Localiza replied to me...did you repossess so many vehicles on that day that you don't know which case this is???? How about you contact ALL of the people you did this to and make it right! My review still stands. Do not rent from this company!Edit 2: A few days have passed since my initial review, now the company has issued a partial refund. They kept 1 day of rental fee, a cleaning fee, and charged for gas used. Unbelievable that they are keeping ANY of our payment after this horrible ordeal, but I'm not surprised by anything this company does anymore!

Date of experience: Aug 26, 2023