Dignity Health should remove the word Dignity from their name. There is nothing dignified about dealing with this company. You'd be better off dealing with the mob!!
My girlfriend went to check in this morning before her surgery, she had been trying to reach them for 2 weeks prior just to see what was needed etc before her surgery. She gets there this morning and when they take her to registration they proceed to tell her if you do not have $950 you will not get your surgery this morning. She lives on fixed income and she also takes care of her disabled son. She does not have just have $950 to pay up front like that. There was no will work with you, it was either give us $950 or you won't get surgery today. This probably isn't the time or place to have that conversation when your nerves are already fried because of the surgery and now they're telling you not going to happen unless you give us our money. After more threatening talk from the finance woman after about a half an hour then they wanted $500 which it wouldn't matter what they wanted this morning she just didn't have it. When it was all said and done they settled for $100 but only after they embarrassed and humiliated her in front of the rest of the people there that was waiting for surgery or waiting to register for their surgery. Even after I agreed to pay the $100 then they still weren't going to give her surgery until she provided an email address to them. even after telling them that she had no email address because it was hacked and she never set another one up they were still adamant about having an email address or else they weren't going to let her have surgery. After about 10 minutes of that BS, they finally relented and let her pay the $100 and have her surgery.
totally unprofessional totally cold-hearted and totally something that could have been handled prior to her surgery which had been scheduled for 2 months. She had reached out three times and they never returned calls or they never even called her to talk about it. if you're dealing with dignity health just prepared to sell a kidney or a lung when you go check in because they'll try to take every damn penny they can from you before they let you get surgery!!!
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Dignity Health is a California-based not-for-profit public-benefit corporation that operates hospitals and ancillary care facilities in three states.